1. Definitions & Scope of Coverage

For the purposes of this agreement:

• “Accommodation / Property”: A single, self-contained residential rental unit or standard single-family domestic property layout[cite: 1, 2]. Multiple units within a shared block or separate flat numbers require distinct contract filings[cite: 1, 2].
• “Core Domestic White Goods”: Standard domestic-use laundry and kitchen appliances strictly defined as: (i) freestanding or integrated automatic washing machines, (ii) domestic tumble dryers, (iii) domestic fridge-freezers, (iv) domestic electric ovens, cookers, or hobs, and (v) domestic dishwashers[cite: 1, 2].
• Exclusions from Scope: Commercial-grade machinery, coin-operated laundry units, gas-fueled cooking or heating appliances, external plumbing lines, structural building wiring, boiler or central heating installations, and any small benchtop appliances (e.g., microwaves, kettles, coffee makers) are explicitly excluded from all management plans[cite: 1, 2].

2. Option A: Agreed Pre-Approval Limit (Pay-As-You-Go Workflow)

1. Standing Authorization: By selecting this maintenance framework, the Client establishes a pre-authorized financial limit of £150.00 (inclusive of diagnostics, call-out fee, and required mechanical parts) per repair ticket[cite: 1, 2].
2. Instant Execution: If the total operational cost required to fully restore a reported appliance fault is calculated by the attending engineer to be at or below £150.00, the Company will proceed with the immediate application of the repair without pausing to establish contact with the Client[cite: 1, 2]. An itemized trade invoice will be issued directly to the Client post-completion for prompt payment[cite: 1, 2].
3. Authorization Threshold Hold: In the event that a diagnostic evaluation determines that a repair will exceed £150.00, work will be paused immediately[cite: 1, 2]. The Company will contact the Client with an accurate quotation detailing necessary options for repair authorization or full machine replacement[cite: 1, 2].

3. Option B: Subscription Call-Out Cover (Prepaid Labor Plan)

1. Subscription Fee Structure: The Client agrees to pay a recurring fee of £29.99 per calendar month, per accommodation unit[cite: 1, 2]. Payment must be processed via a continuous direct debit or approved recurring corporate credit method[cite: 1, 2].
2. Scope of Labor Indemnity: The subscription tier covers 100% of engineer call-out charges, diagnostic time, and physical repair labor for all registered Core Domestic White Goods at the designated property[cite: 1, 2]. There is no cap on the volume of mechanical call-outs under an active subscription, subject to the conditions outlined herein[cite: 1, 2].
3. Billing for Hardware Components: While labor is fully satisfied by the monthly subscription payment, the physical cost of any required hardware components, manufacturer spare parts, or dynamic replacement items remains fully billable to the Client[cite: 1, 2]. The Client will be notified of component costs prior to installation if they exceed standard commercial thresholds[cite: 1, 2].
4. Exclusive Trade Discounts: In the event that an appliance is deemed completely unfixable or Beyond Economical Repair (BER), the Client gains exclusive trade-rate access to new retail appliances sourced through the Company’s wholesale distribution network, subject to variable market availability[cite: 1, 2].

4. Abuse Mitigation & Tenant Misuse Exclusions

1. Mechanical Failures Only: The management frameworks cover normal wear-and-tear mechanical or electrical operational faults[cite: 1, 2].
2. User Error & Neglect Penalty: If the Company schedules an engineering appointment, attends the property, and discovers that the structural fault is directly caused by tenant negligence, structural misuse, deliberate damage, or a lack of elementary maintenance, the repair will be deemed invalid under standard cover[cite: 1, 2]. Examples include, but are not limited to:
   • Foreign objects (e.g., coins, bra wires, hairpins, keys) obstructing internal pump filters or drum casings[cite: 1, 2].
   • Severely blocked or uncleaned lint screens, filters, or drainage trap basins[cite: 1, 2].
   • Appliance operational failure caused by external utility cut-offs (e.g., properties with turned-off water inlet taps or tripped electrical consumer unit breakers)[cite: 1, 2].
3. User-Error Fees: In all clear instances of user error or non-mechanical faults, a flat User-Error Call-Out Fee of £45.00 will be billed directly to the Landlord/Client, regardless of whether the property is enrolled in the Option B subscription framework[cite: 1, 2].

5. Mandatory Contract Terms & Protective Buffers

1. Minimum Subscription Term: Properties enrolled under the Option B Subscription Call-Out Cover plan are bound by a mandatory 12-month minimum contractual commitment[cite: 1, 2]. Early termination before the conclusion of month 12 will result in the immediate billing of all unpaid remainder months or the clawback of regular trade labor costs saved during active service visits[cite: 1, 2].
2. Pre-Existing Fault Exclusion Buffer: To protect the operational margins of the network, a strict 14-day no-claims implementation grace period is established from the initial payment date of any new subscription[cite: 1, 2]. No pre-existing faults or immediate breakdowns reported within the initial 14 days will be resolved under the subscription framework; these will instead be billed at standard trade pay-as-you-go rates[cite: 1, 2].
3. Beyond Economical Repair (BER) Rules: The Company retains sole professional discretion to declare an appliance Beyond Economical Repair[cite: 1, 2]. A unit is designated BER if structural degradation, systemic components failure, or part obsolescence dictates that repairing the machine costs more than its depreciated value[cite: 1, 2]. Once declared BER, the Company’s obligation to perform labor on that unit terminates, and a wholesale trade replacement option will be issued[cite: 1, 2].

6. Direct Tenant Communications Logistics

1. Authorization of Communication: The Client grants the Company express operational authorization to establish contact, book schedules, and log call-out windows directly with the tenants residing at the registered property address[cite: 1, 2].
2. Real-Time Auditing: The Company guarantees full administrative updates via automated email routing sent directly to the Client[cite: 1, 2]. The Client will receive notification upon the opening of a maintenance ticket, the booking confirmation of an engineer slot, and the technical completion report of the visit[cite: 1, 2].